How to return goods within seven days without reason?
Today, with the prevalence of online shopping, more and more attention has been paid to the protection of consumer rights. Among them, "seven days of no-reason returns" is one of the important policies to protect consumer rights. This article will introduce in detail the specific procedures, precautions and frequently asked questions for seven-day no-reason returns to help consumers better exercise their right to return.
1. What is seven-day no-reason return?
According to Article 25 of the "Consumer Rights Protection Law of the People's Republic of China", operators sell goods through the Internet, television, telephone, mail order, etc., and consumers have the right to return goods within seven days from the date of receipt without giving reasons. However, the following products are excluded:
| Product type | Description |
|---|---|
| Customized products | Such as customized clothing, engraved products, etc. |
| Fresh and perishable goods | Such as fresh food, flowers, etc. |
| digital goods | Such as e-books, software, audio and video, etc. |
| Newspapers, periodicals | Time-sensitive publications |
2. Specific procedures for returns within seven days without reason.
1.Confirm return conditions: The goods must be kept in good condition, not affecting secondary sales, and have complete packaging and accessories.
2.contact seller: Apply for return through the "My Order" page of the e-commerce platform, or contact customer service directly.
3.Fill in return information: Provide the reason for return and method of return (such as express return).
4.Send back merchandise: Send the goods back to the address provided by the seller and keep the logistics voucher.
5.Waiting for refund: After the seller receives the product and confirms it is correct, the refund will be returned via the original route.
| steps | Operating Instructions |
|---|---|
| 1. Apply for return | Submit a return request on the order page |
| 2. Seller review | Seller usually processes within 1-3 working days |
| 3. Send the goods back | You are responsible for the shipping costs (unless the seller promises free shipping) |
| 4. Refund received | Refund time depends on payment method (1-7 days) |
3. Precautions
1.Return time limit: The seven days start from the day after signing for the goods, and will be postponed in case of holidays.
2.Freight charge: Unless the seller explicitly promises "return shipping included", consumers must bear the return shipping costs themselves.
3.Goods in good condition: Returned goods must be unused, undamaged, and have complete labels and packaging.
4.special goods: Some products such as underwear, luxury goods, etc. may not be returned without reason and need to be confirmed in advance.
4. Frequently Asked Questions
| question | Answer |
|---|---|
| The product has been opened when returning it, can I still return it? | If the product is fully functional and does not affect secondary sales, it can generally be returned. |
| What should I do if the seller refuses to return the product? | You can complain to the e-commerce platform or call 12315 to safeguard your rights. |
| What should I do if the refund has not arrived? | Contact the seller or platform customer service to check the refund progress. |
5. Summary
It is the legitimate rights and interests of consumers to return goods within seven days without any reason, but during the return process, attention should be paid to the integrity of the goods, freight charges and other details. Reasonable use of this policy can avoid online shopping disputes and improve the shopping experience. If you encounter problems, communicate with the seller or the platform in a timely manner, and protect your rights and interests through legal means if necessary.
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